RFID sensor technology and atma.io connected product cloud part of collaboration for greater transparency
Bastille Parfums, a young French company specializing in sustainable and natural fragrances, has launched its latest transparency initiative which combines the use of RFID (radio frequency identification) sensor technology for greater supply chain visibility and QR code technology to share valuable information directly with consumers.
Avery Dennison RFID sensor technology will allow Bastille to track and trace tagged products across its entire supply chain, improve inventory management and mitigate counterfeit products. Traceability also enables brands to identify inefficiencies, serve customers better and optimize operations — from raw material sourcing to consumer purchase.
The use of the atma.io connected product cloud platform means that every product is assigned a unique digital identity, or “digital twin”, allowing Bastille to track every product at every step of the supply chain from source to consumer. Tracking purchase orders in real-time will also allow them to achieve a higher level of factory outbound accuracy. The brand will gain access to consumer interaction analytics, providing deep insights into customer engagement with different fragrance collections.
Responding to consumers’ desire for greater ingredient disclosure, the new transparency initiative will see two Bastille fragrances including bestseller, Pleine Lune, and new release, Paradis Nuit, equipped with a serialized QR code associated with the RFID tag. A single scan of the QR code with a smart device, such as a phone or tablet, will take users to a digital experience to unlock information regarding the origin of ingredients, date of bottling, olfactory values, fragrance composition and sustainability details. By utilizing the unique digital ID for both the RFID and QR code, the experience provided is unique for every single item. In return, Bastille will benefit from interaction and engagement insights that help them to better understand their customers and identify trends. This new communication channel allows Bastille to create a stronger connection with their customers and reinforce their loyalty with an enriched CRM experience.
The collaboration brings together a complete technology solution from Avery Dennison alongside customer experience experts SharpEnd, who are a global design studio focused on helping brands embrace the Internet of Things. The collaboration also includes manufacturing partner, SOCOS SERVICES.
Sophie Maisant, CEO, Bastille, says: “Our commitment to the highest transparency standards is in our DNA. It’s also essential to our longstanding trust with customers. Now, with this new initiative, we are letting our customers know we hear their desire for not only more information about already available ingredients but for full disclosure of ingredients including sourcing, provenance and date of manufacturing.”
Uwe Hennig, Senior Director Market Development EMEA & NEM, Avery Dennison Smartrac, adds: "For beauty and fragrance brands to remain competitive in today’s changing retail landscape, they need to create transparency across the supply chain and offer differentiation through unique customer experiences. We are proud to partner with Bastille to create this unique end-to-end solution for the beauty and fragrance sector.”
For more information about how Avery Dennison is driving digital solutions in the beauty industry, visit https://rfid.averydennison.com/en/home/industry-segments/retail/beauty-and-personal-care.html