Streamline Work Process, Improve Accuracy Of Delivery

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•Case Study: Streamline Work Process, Improve Accuracy Of Delivery

A fresh coat of paint with the right color and distinctive paint properties can inject a new lease of life into every living space. And Nippon Paint knows the importance of how the right paints can fulfill the needs of every one of their customers and adding bliss to their living and working spaces.

In the incidents of wrong deliveries, the investigating team traced them to the misreading of color codes by human handlers. Nippon Paint produces about 1,000 tonnes of paint every month, with a stringent ISO 9000 and ISO 14000-compliant process, environment, and resource-centric operation. Since there are literally hundreds of colors (with each having a unique color code) and various types of paints, in varied volume containers (1, 5, 7, and 20 liters respectively), the task of managing the process workflow and production can be daunting on human handlers, many of whom are older workers. Nippon Paint's core beliefs, being customer-centric and employee-friendly, prompted the company to gather customer feedback in order to streamline its work process and improve its accuracy of delivery.

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•Case Study: Streamline Work Process, Improve Accuracy Of Delivery