Articles
Social Security Administration Looks To Reduce Main Warehouse Labor Costs With RFID
November 19, 2007
Case Study: Social Security Administration Looks To Reduce Main Warehouse Labor Costs With RFID
Limelight is not exactly the Social Security Administration's usual operating environment. The Administration's 65,000 employees in roughly 1,500 nationwide offices work relatively quietly helping to deliver benefit payments to some 50 million Americans and serving the general agency needs of millions more.
These days, Social Security Administration (SSA) employees go about their business under the focus of a nation trying to decide how best to steer Social Security's future. But no matter what that future brings, people will always need help filling out benefit forms, applying for a Social Security number and navigating their way through the system. Spotlight glare or no, administration employees will continue to support the public they serve.
Such service involves millions of copies of forms and publications. The administration stores tons of this material in its main warehouse, an 80,000-square-foot supply building at SSA headquarters in Woodlawn, Md. In 2004, SSA took its own step toward changing its future by initiating a pilot program to track warehouse material wirelessly using radio frequency identification (RFID).
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